Privacy Policy – SM Therapy

At SM Therapy, your privacy matters. We’re committed to protecting your personal information while delivering high-quality care in a safe, respectful environment. This policy outlines what we collect, how we use it, and your rights regarding your data.

What Personal Information We Collect

We may collect the following details when you book, attend treatment, or contact us:

  • Full name
  • Contact information (phone, email)
  • Date of birth
  • Medical history (injuries, pain conditions, treatment notes)
  • Payment details (securely processed)
  • Private health insurance info (for HICAPS claims only)

Why We Collect It

We collect this information to:

  • Provide Myotherapy and Remedial Massage treatment
  • Manage your bookings and session history
  • Send appointment reminders or rescheduling notices
  • Support your health and treatment progress
  • Process payments and insurance claims
  • Comply with health record-keeping laws

Who We Share It With

Your personal information stays between us—unless sharing is needed to help you or comply with legal requirements. We may share data with:

  • Trusted services: e.g. secure payment platforms, SMS/email systems
  • Health referrals: only with your consent if referring you to another professional
  • Legal compliance: if required by law or subpoena

We do not sell or rent your data to any third party.

Your Rights

As a client, you have the right to:

  • Request access to your records
  • Correct any inaccurate information
  • Raise a concern or make a privacy complaint

To action these rights, contact us at:

  • Email: info@supermyo.com.au
  • Phone: 0490 196 815

Keeping Your Data Safe

We take steps to protect your data from misuse, unauthorised access, or loss, including:

  • Secure software systems
  • Locked storage for physical records
  • Staff trained in confidentiality and privacy handling

Please note: no online system is 100% bulletproof, but we use best-practice security measures to minimise risk.

How Long We Keep Your Info

We retain your information for as long as legally required (7 years) or until it's no longer necessary. Once no longer needed, it’s safely deleted or anonymised.

Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience and understand how visitors interact with the site. You can manage cookie preferences in your browser settings.

Children’s Privacy

We do not knowingly collect personal information from anyone under 18. If you believe a minor’s information has been provided by mistake, contact us so we can remove it.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or clinic operations. The latest version will always be published on our website at www.supermyo.com.au.

Contact Us

Have a question about your privacy, data, or this policy? Reach out anytime:

  • Email: info@supermyo.com.au
  • Phone: 0490 196 815
Contact Us